Home News Bridal gowns Bridesmaids dresses Mother's Attire Formals Sale Dresses Accessories Contact Us FAQ Buying Online? Blog Sparkle Studio t-shirts Testimonials

 

Frequently asked questions

 

 


How soon do I need to order my dress/dresses  ?

For both brides and bridesmaid dresses, we recommend that you place your order at least 6 months before your wedding date.  This is to allow us time to order the dresses and to give time for alterations to be carried out.   Some bridesmaids dresses can be ordered in on a 'rush cut' for an additional fee, and can be in as quickly as 6 - 10 weeks depending on the brand.

Dresses can be discontinued at any time, so it is advisable to order your dress as soon as you are 100% that it is the dress you want to avoid any disappointment.

We also have a good range of dresses available to buy immediately in our shop, plus our suppliers have a list of dresses which they keep in stock - so if you've left it a bit late, don't despair!  Chances are that we will still be able to get you dressed for the big day!


Do I have to pay a deposit ?

A deposit of 50% is payable on all items which are either left over or ordered in.  This deposit is non-refundable.  For dresses ordered in, the balance is due within 28 days of the items arriving to the shop.  Sale items must be paid for in full and taken that day.   We cannot give refunds if a bride changes her mind, so we strive to make sure our brides are 100% happy before any purchase is made.


What about alterations?

We offer an in-house alteration service wedding gowns  which are bought with us.  All work to the wedding dresses is done on the premises.  The charges vary depending on the amount of work which needs to be carried out.  If the job is taking up a simple hem, then the charge will be small - but a dress which requires extensive and complicated alterations to the hem or bodice will be much more time consuming and the price will reflect this.  We also can recommend several seamstresses who work from their own premises if that suits better, and for altering other dresses, such as bridesmaids.


Do you hire out dresses?

No.    You pick the style and colour from our selection of samples and we order the dresses in for you.  This way, you have a wider variety and your dresses are guaranteed to be in mint condition.  Plus, you will find that our prices are very competitive.  We also will give a generous discount if you take a dress form our sample rail - even if it is from the current collection.


Do I need an appointment?

We always recommend an appointment (especially on Saturdays) - priority is always given to customers with appointments.  If you are driving past, feel free to pop in.  If there is no-one booked in you can try dresses on - If not, we can arrange a time there and then for you to call back.  If you don't have an appointment, ring us on 02871 813682 and we will be able to advise you of any free slots we have that day. 

Evening visits to the shop are strictly on an appointment-only basis, and have a booking fee of £25.  This fee is refunded should the appointment be cancelled with 24 hrs notice, and will be also refunded if the customer makes a purchase. 


 

 

 

Author information goes here.
Copyright © 2005  Beautiful Day. All rights reserved.