How soon do I need to order my dress(es)?
For both bride and bridesmaid dresses, we recommend that you get out early and be ready to place your order at least 7 months before your wedding date. This is to allow us time to order the dresses and to give you time for alterations to be carried out. Some bridesmaid dresses can be ordered in on a ‘rush cut’ for an additional fee, and can be in as quickly as 9 to 10 weeks, but your choice will be more limited if you need to use this service.
Dresses can be discontinued at any time, so it is advisable to order your dress as soon as you are 100% that it is the dress you want to avoid any disappointment.
We also have a good range of dresses available to buy immediately in our shop, plus our suppliers have a list of dresses which they keep in stock – so if you have left it a bit late, don’t despair! Chances are that we will still be able to get you dressed for the big day.
Do I have to pay a deposit?
A deposit of 50% is payable on all items which are either left over or ordered in. This deposit is non-refundable. For dresses ordered in, the balance is due within a month of the items arriving to the shop. Sale items must be paid for in full and taken that day. We cannot give refunds if a bride changes her mind, so make sure you are 100% happy before any purchase is made.
What about alterations?
There is a self-employed seamstress working in Unit 9 which is adjoining our shop (Dressmaking and Alterations by Lorraine) and she does most of the alterations to our dresses. Although if you find it easier to take your wedding dress or bridesmaid dresses to another seamstress, then you are free to do this.
The charges vary depending on the amount of work that needs to be carried out, but we are always happy to give you an estimate when we see the amount of alterations (if any!) that need to be done. If the job is taking up a simple hem, then the charge will be small – but a dress which requires extensive and complicated alterations to the hem or bodice will be much more time consuming and the price will reflect this. We can also recommend several seamstresses who work from their own premises if that suits you better.
Do I need an appointment?
We always recommend an appointment (especially on Saturdays). Priority is always given to customers with appointments and we may not be able to see you if you arrive unannounced. If you are driving past, feel free to pop in. If there is no-one booked in you can try dresses on, if not, we can arrange a time there and then for you to call back. If you don’t have an appointment, ring us on 028 7181 3682 and we will be able to advise you of any free slots we have that day.
Evening visits to the shop are strictly on an appointment-only basis, and have a booking fee of £25. We introduced this policy as a result of the number of people who used to book appointments and then not show up despite the fact that we had stayed open especially for them. This fee is refunded when the customer arrives for her appointment but will also be refunded should the appointment be cancelled with 24 hours' notice. If a customer fails to show for an appointment or cancels on the day, the fee is not refunded.
Do you hire out dresses?
No. You pick the style and colour from our selection of samples and we order the dresses in for you. This way, you have a wider variety and your dresses are guaranteed to be in mint condition. Plus, you will find that our prices are very competitive. We will also give you a generous discount if you take a dress from our sample rail, even if it is from the current collection, so if you are on a budget, let us know and we will help point you in the right direction.